"No amount of sophistication is going to allay the fact that all your knowledge is about the past and all your decision are about the future. " – Ian E Wilson. The first model, Zack model of knowledge management dictates work on the design and development of information products. But Bukowitz and William model of knowledge management is based on a process framework that emphasizes and focused on "how organizations generate, maintain and expand a strategically correct stock of knowledge to create value". This model is proposed by Bukowitz and Williams in year 2000. This is one of the best way to capture, distribute and process knowledge in an organization.
The framework explains how knowledge includes repositories, relationships, communications infrastructure, information technologies, functional skill sets, organizational responsiveness, process know-how, environmental responsiveness and external sources. This model try to provide more long range processes of matching intellectual capital to strategic needs. It consists of four main stages: Get stage, Use stage, the learn stage and the contribute stage.
First stage is Get stage, this stage consists of seeking out solutions for providing information needed in order to make decisions, solve problems, or bring innovation in the enterprise.
After get stage, the next stage is Use stage. In this stage, we learn various techniques to deal with how to combine information in new and more interesting ways in order to foster organizational innovation. The spotlight is primarily on individuals and then on the groups.
Next we move to the learning stage, the learn stage points to the formal approach and process of learning from experienced as a mean of creating competitive gain. Learning work flow in an enterprise is a very important aspect because it serves the transition step between the application of ideas and the generation of new ones.
Last but not the least, in siftware development the final stage is the contribute stage of the knowledge management cycle. It deals with acknowledging and encouraging employees to post what they have learnt and nurture to the communal knowledge base i.e. organization's repositories. Only in this way, can a work force knowledge be made visible and available to the entire enterprise individually, and can be applied wherever and whenever appropriate as per the needs. "There's no such thing as knowledge management, there are only knowledgeable people. Information only becomes knowledge in the hands of someone who knows what to do with it." – Peter Drucker.
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